Customer Support
Order Processing
Ordering
There are a few ways to order.
- You can order online using our secure server.
- You can order by phone using our toll free number 1.877.350.9951
- You can email your order to [email protected]
Please keep in mind that you should not send any credit card information via email. If you wish to purchase with a credit card, you must give the information using our secure server, or by phone only.
Art Approval
Once you have placed your order artwork will be created for your approval. If you order online this will be sent to you via the email address you provide at the time of ordering. If you order by phone or email, a sales consultant will contact you to make art approval arrangements. Art is generally sent within 2 business days of ordering.
The art approval process is very important. Production will not begin until Artistic Awards receives confirmation of your art approval. This is intended to prevent errors or embarrassing mistakes that you do not want your recipient to see!
With online ordering through our secure server, you will be sent a .pdf version of your art work along with a link to approve your art on our web site. There, you will digitally sign off that your art is correct or you may choose to fax the approval or corrections to 317.297.0180. Once Artistic Awards has your art approval, production of your awards will begin.
Production
Normal production time is 5-10 business days from art approval depending upon the quantity of awards ordered and availability. We are here to help! If you need your awards faster, please contact Artistic Awards to make arrangements.
Shipping
Once your order is ready, it will be shipped based on your choice during checkout, or the arrangements you made with our sales representative by phone.
